Last updated Oct 20, 2026. This policy is part of our Terms of Service.
Failed or blocked renders
1 video $9.90 · 3 videos $24.99 · 10 videos $72.99. One-time payment, no subscription.
Pay per video
- 1 video $9.90 · 3 videos $24.99 · 10 videos $72.99. One-time payment, no subscription.
- 1 video $9.90 · 3 videos $24.99 · 10 videos $72.99. One-time payment, no subscription.
- 1 video $9.90 · 3 videos $24.99 · 10 videos $72.99. One-time payment, no subscription.
Results you are not happy with
AI video varies from one render to the next. A clip that rendered but shows imperfect hands, a small change in likeness or a detail you would have preferred otherwise is a completed render. If something clearly went wrong, for example the effect never happens or the file will not play, email us with the video and we will take a look.
Problems with a purchase
1 video $9.90 · 3 videos $24.99 · 10 videos $72.99. One-time payment, no subscription.
Please contact us before opening a dispute with your bank. Most problems are quicker to fix by email.
Plans (subscriptions)
- 1 video $9.90 · 3 videos $24.99 · 10 videos $72.99. One-time payment, no subscription.
- 1 video $9.90 · 3 videos $24.99 · 10 videos $72.99. One-time payment, no subscription.
- Plan payments are not refundable, including the current period. Cancelling stops future payments only.
Contact
Bby Wow AI · support@bbywowai.org